Customer Refund Policy

Customer Refund Policy

CAB-EEZ INFRA TECH ("Cab-E") is a Technology Marketplace providing a platform (built inhouse) which supports a mobile based online service for 100% Electric Urban Mobility. Moreover, by introducing 100% Electric Urban Mobility we will be significantly contributing to the Indian government's push for 100% electric mobility by 2030.

When it's about Commuting, we keep it Simple!

For all your commuting needs - City commute, Inter City travel or In-City Rentals, Book Cab-E for hassle-free commute. Every trip with us is an experience.

CAB-E strives hard to provide the best-in-class service experience with every ride you book through the CAB-E Rider app and hope that your ride goes without any issue, but we understand that sometimes there might be an issue. If a ride you take does not meet your expectations, you can share your feedback by rating your driver in the app; and if you believe there was an error with your price or a more serious issue occurred on your ride, you can report it to our Customer Care team. In some cases, your report may be covered by our Refund Policy.

If you have an issue with a ride, let us know within 30 days. CAB-E will make reasonable efforts to respond to the User’s refund request at the earliest. All requests will be evaluated at CAB-E Cabs’ sole discretion, and on a case-by-case basis. Please note that CAB-E will not be responsible for delays, which may be caused by any third parties such as banks, Payment Processors, Payment Gateways and third party -merchants, on whom CAB-E relies on while processing refund request or any delay caused in case of any force majeure events which are beyond CAB-E’s reasonable control. Therefore, CAB-E shall bear no liability for the processing of the refund requests.

As a rider, you own the decision to take a ride or not. CAB-E Cabs provides information to riders prior to starting a ride, such as:

• Vehicle and driver details like license plate, driver name, and vehicle type
• Anticipated fare and other estimates in the app upfront and the estimated time of arrival

As a rider, it’s your responsibility to check the information provided is accurate and meets your expectations of quality. If you decide to take a ride, you are accepting the terms of service and taking responsibility for the successful payment of that ride.

Eligibility for full/partial refund:

In the event you are of the view that you have been over charged in respect of any particular Ride by the Driver, then you may raise a refund request by sending an email at contact@cabecars.comclearly explaining the circumstances of your refund request. Where CAB-E determines that a refund request is valid, it shall make reasonable efforts to grant the refund request and return the requisite funds to the respective source of payment.

Examples of when you may be eligible to receive a full or partial refund include:

A fare or fee was charged in error, or your ride experienced a technical issue, like an eligible promotion not applying correctly

• Your ride price was significantly higher than the estimate you were shown in the app prior to booking, and it was not due to added stops, or a changed destination
• Your ride was not completed within a reasonable walking distance to your requested destination
• You or the intended rider did not take the ride or there are other fraud concerns
• In case you have erroneously paid an amount more than the applicable Total Ride Fee through the payment methods made available on the platform, which was not required to be transferred

Situations where you may not be eligible for full/partial refunds:

Examples of when you will not be eligible to receive a full or partial refund include, but are not limited to:

• An issue related to the vehicle quality, or the type of vehicle dispatched for your ride
• An issue with a driver not meeting your quality expectations
• An issue that was caused by user error, like requesting the wrong type of vehicle
• An on-ride delay or on-ride routing issue due to uncontrollable events (e.g. traffic, construction) or a change in price due to adding or removing stops or updating your intended destination after your ride began

Note that any safety-related incidents are handled by a specialized team and can be reported to us at contact@cabecars.com.